Terms & Conditions
Photoplan Shop – Terms and Conditions
These Terms and Conditions (“Terms”) apply to all purchases and use of services or products made via the Photoplan Shop (“we”, “us”, or “our”). By placing an order, you agree to be bound by these Terms.
1. Overview of Services
Photoplan Shop offers a range of property marketing services and products including:
- Professional property photography
- Floor plans and site plans
- 360 virtual tours / Matterport - Valid for 12 months unless otherwise agreed
- Optional add-ons and digital downloads
We may update or modify available services and pricing without notice.
2. Ordering and Payment
- Orders can be placed online via the Photoplan Shop.
- Payment is required in full at the time of booking unless otherwise agreed.
- We accept major credit/debit cards and other online payment methods as listed on the checkout page.
3. Booking and Scheduling
Once an order is confirmed, you will be contacted to schedule the service or delivery. It is your responsibility to ensure access to the property is available at the agreed time.
If access is not possible or the appointment is missed, we may charge a call-out fee or rescheduling fee.
4. Delivery of Services
- Digital products (e.g. photos, plans) are delivered electronically via email or online portal.
- Typical turnaround is 1–3 working days depending on the service type, unless stated otherwise.
- Any delays due to factors outside our control (e.g. poor weather, third-party access issues) will be communicated promptly.
5. Amendments and Revisions
We offer one round of basic amendments per order where applicable (e.g. floor plan changes or photo edits).
Additional revisions or client-driven changes after final delivery may be subject to additional charges.
6. Cancellations and Refunds
- Orders cancelled more than 24 hours before the scheduled appointment will be refunded in full.
- Cancellations within 24 hours may incur a partial fee to cover allocated time and resources.
- Once work has commenced, refunds are not available unless we are unable to deliver the agreed service.
7. Image & Content Rights
- Upon full payment, you are granted a non-exclusive licence to use the delivered media for marketing purposes.
- All intellectual property remains the property of Photoplan Ltd until full payment is received.
- You may not alter, resell, or distribute our work without written permission.
8. Accuracy of Information
You are responsible for providing accurate property information at the time of order. We accept no liability for delays or errors resulting from incorrect details.
9. Liability
We aim to provide high-quality services, but Photoplan shall not be held liable for:
- Any loss of business, income, or data arising from the use or inability to use our services.
- Misrepresentation caused by edited or enhanced property imagery, especially where virtual staging or wide-angle lenses are used.
10. Privacy and Data
We are committed to protecting your privacy. Any information you provide is processed in accordance with our [Privacy Policy]. We do not share client data with third parties except where required for service fulfilment or legal compliance.
11. Changes to These Terms
We reserve the right to amend these Terms at any time. Any updates will be published on our website and effective immediately.
12. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled exclusively in the courts of England and Wales.
For any queries or concerns, please contact:
📧 info@photoplan.co.uk
🌐 www.photoplanshop.com